I keep receiving an error when I try to open up one of the workpapers in Engagement. The error says “Convert NS – OpenProtectedDatabase”.

1.Close the Engagement application and all Excel files. You can confirm no Excel is running by going to Task Manager (ctrl + alt +del), Processes tab, sort by Image Name column. If you still see Excel.exe once you have closed all Excel files, you can select Excel.exe and end the process.

2.Go to C:\pfx Engagement\WM directory, right-click “WorkPapers” folder, select “search..” Type in *.ldb (ldb stands for Locked DataBase) as the file name, and click on Search.

3.Delete everything found.