Changes have been made that affect the global template, Normal.dotm.....

Background: Office 2007 on Windows 7 64bit 

The message pops up at the exit of Word applicaiton 2007,

Workaround:

1. Make sure no WinWord.exe is running
2. Go to C:\Users\%username%\AppData\Roaming\Microsoft\Templates, and back up and remove everything in that folder

Random Calendar Events NOT Synchronized to BlackBerry Q10 and IPhone

Issues:

• Random Outlook calendar events do not show up on mobile devices such as BlackBerry Q10 and Iphone.
• In OWA, the offended calendar events cannot display in browser either.

Environment:

• Exchange 2003 SP2 & Outlook 2007/2010
• Microsoft ActivSync

Solutions:

1. To prevent this issue occur again:
1. Check the version of EXCDO.dll in Bin directory on Exchange server. If it's older than 6.5.7653.5, download the hotfix from KB938650 and apply it.
2. Use the "Fix for me" from the same KB to add "FixRecipientTrackStatusTim" registry entry.
2. To make the offended calendar events to show up on mobile devices:

1. Follow KB969254 to set CalendarRecovery registry. The steps are reprinted here:
   
   
   a)      Click Start, click Run, type regedit in the Open box, and then click OK.
   b)      Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EXCDO\Parameters
   Note If the registry subkeys EXCDO and Parameters do not exist, go to step c. Otherwise, go to step e.
   c)       On the Edit menu, click Add Key, type EXCDO, and then press ENTER.
   d)      On the Edit menu, click Add Key, type Parameters, and then press ENTER.
   e)      On the Edit menu, point to New, click DWORD Value, type CalendarRecovery, and then press ENTER.
   f)       Double-click CalendarRecovery, type 1 in the Value data box, click Decimal, and then click OK.
   g)      Exit Registry Editor.
   
2. On client PC:
   
   1. Change Outlook to Non-Cached mode in Control Panel.
   2. Open Outlook, R-click Calendar and go to Properties.
   3. Copy and paste CleanupExpansionCachesInTheCalendarFolder in Description box in General tab.
   4. Change back to Cached mode.
   
   
   
   
3. Remove the Exchange account form the mobile device and add again. All missing calendars should show up shortly. They will be also display properly in OWA.

Missing Calendar Events on mobile device

1. Change Outlook to Non-Cached mode in Control Panel

2. Open Outlook, R-click Calendar and go to Properties

3. Copy and paste 'CleanupExpansionCachesInTheCalendarFolder' in Description box in General tab

4. Change back to Cached mode

 

Exchange Mailstore Unmounted due to low space

Symptoms:
- Log files have consumed all the space.
- NTbackup job failed to back up the mailstore.

Workarounds:
- Enable circular logging and restart mail store service
- Compressed some log files to free up 100MB space, and run NTbackup again
- Disable circular logging

Hey Users...

• Stop asking me to crack a password protected file
• Don't tell me the server is down; I tell you if the server is down or not
• Don't ask me to block your girl friend's or wife's email just because you got caught to have an affair
• Don't tell me you have resolved the issue ON YOUR OWN after all the help/information/instructions provided to you.
• Don't complain your computer is "Extremely slow" after you installed all kind of shits.

eFax vs GFI FaxMaker Online for small group

Using fax is old school now but occasionally we need it. Using cloud based fax solution is the way to go because it's paperless and not limited to the physical fax location. Moreover, it's cheaper than the cost of a land line.

We don't have many fax in and out, maybe less than 20 per month, but we still need a fax solution. So single fax number is all I need for a group of 30 users.

I have been using efax for few years but decided to switch to Gfi FaxMaker Online. Price is not the reason even though the monthly fee costs less than efax for a single number package.

The reason is mainly how can we share the single number in a group and everyone can SEND and receive fax in Outlook. Receiving fax is not an issue at all, it could be sent to a group email or the receptionist's email address then she forwards around.

However, getting everyone to send out faxes from Outlook is challenge with efax because it limits to only 5 email addresses to be able to send. To get around it, my IT guy had to add 2nd mailbox which is allowed to send in everyone's Outlook.

Gfi FaxMaker does not have this limitation. Basically you create all the user accounts with email addresses in their online console, and.....that's it. Oh yes there's an one-time setup fee, $99 for Gfi, but overall it's painless when sending faxes.

Cannot open your default e-mail folders

All of a sudden, my Outlook 2007 stopped to update mailbox even though it was connected to the Exchange server. I then created a new Outlook profile, but got 'Cannot open your default e-mail folders'. Found the solution here, http://support.microsoft.com/kb/913843.

What I did is to manually create the RPC key and the dword key. Then my Outlook opened right away and started updating items.

Updated 8/7/13
This issue reoccurred again today. Checked the registry and it's good. The workaround this time was to go to email account, and remove username and re-type in, click "Check Name" again.

Updated on 9/15/14
This issue occurred on one of user's PC. He has Outlook 2007 connecting to Exchange 2003. The Outlook status was "disconnected' and no matter what I tried, even tried on a different PC, did not resolve the issues. I finally found out it's MAPI related and limitation on Exchange 2003. This article below helped me resolved the issue. http://support.microsoft.com/kb/842022