1.Close the Engagement application and all Excel files. You can confirm no Excel is running by going to Task Manager (ctrl + alt +del), Processes tab, sort by Image Name column. If you still see Excel.exe once you have closed all Excel files, you can select Excel.exe and end the process.
2.Go to C:\pfx Engagement\WM directory, right-click “WorkPapers” folder, select “search..” Type in *.ldb (ldb stands for Locked DataBase) as the file name, and click on Search.
3.Delete everything found.
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