Friday, November 13, 2015

PDF does not open in IE

User with Win7 complained PDF did not open in IE, and she got the following error.
I removed Adobe Reader and left the Acrobat alone. Checked IE add-on to make sure all Adobe add-on are enabled. Check the default program associated with PDF. All were good but the user still could not open and got the small black icon on the top left corner of the IE.

Then I found out this good article here, and modified the registry to resolve the issue.

Monday, November 9, 2015

Change Outlook Temp Directory in Registry

Update this key, "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security\OutlookSecureTempFolder"

Friday, October 9, 2015

UltraTax Transmittal Letter Not Printing Properly...

As soon as our old Xerox 5655 network printers have been replaced with new generations, Xerox 7855 and 5955, we start to experience printing problem on Transmittal Letter in Ultrax - the company logo will not print even it shows up properly in the print preview and print to PDF just fine.

I don't think it's the program issue but I still called in Ultrax support and hoped to get some advises. They offered few tips but did not fix the issue. Then I called to my current Xerox vendor (they are not Xerox direct), and THEY HAD NO IDEA. I thought they as the "Vendor" with their internal resources like software support should be GOOD but I am Fxxking wrong. They are USELESS.

Finally I figured out myself and it's quite easy. All I needed to do is go to the print driver, Printing Preference, Advanced tab, expand "Driver", Enable the "Enhance Printing Feature". Now the company logo is printed out on letter properly.

Final thought: we were not happy with our previous Xerox agent because we did not think they as "agent" have enough resources and authority to support us. We needed to contact Xerox direct for support and supplies. However, based on the experiences with the new Xerox 'vendor' only for few times, we could have made the mistake to switch to the 'vendor'....

Friday, February 27, 2015

Unable to upload larger files to SharePoint 2007

We got "Could not find this item" error while uploading larger files (>50MB)

I have followed this post to make all the changes but no luck.

Eventually came cross this post to finally resolved my issue,

Tuesday, November 25, 2014

Can life get any worse? YES

I have faith in you! (12/15/14)
need some mojo!!! (12/8/14)
but we will survive!! (11/25/14)

Finally moved on! (1/15/15)

Wednesday, October 29, 2014

Xerox WorkCenter 5655 Software Reset Procedure

Recommended by a very knowledgeable Xerox technician - perform this procedure once a month

  1. Unplug both Ethernet and power cable for 5 full minutes
  2. Hold down Print green button for 5 seconds and release, wait for 10 seconds, hold down again for another 5 seconds
  3. Plug in the power cable and power on while leaving the Ethernet cable unplugged
  4. Once the printer is up 100%, go to the admin console by pressing Access A button
  5. Enter the credential - by default it's admin and 1111 as the password.
  6. Select Tools Pathway, click on More and select Software Reset
  7. **Important** Select "Reset Both" BUT don't hit "Confirm" button yet. Plug in the Ethernet cable now, then hit "Confirm".
  8. Printer now will power cycle again.
  9. Print some test pages and the printer should respond better

Friday, August 8, 2014

Keep getting invalid password in Visual Voicemail on LG phone

After switching to LG G2 phone, I kept getting Invalid password popup but when I open Voice Mail app, there is no option to change the password. I know my voice mail password is correct because I could retrieve the voice messages by dialing into the mailbox.

The solution:

  1. On home screen, click on settings icon, and tab Application manager.
  2. Swipe the screen to the right and show ALL
  3. Swipe down till the Voice mail and tab it
  4. Click on "Clear data" then "Force stop"
  5. Go back to the Voice mail app, it should allow you to reconnect.