Tuesday, April 5, 2016

User Unable to Log in Cisco Personal Communicator even with the valid credential

Usually the issue can be resolved in manually downloading the user profile from Call Manager.


  1. Enable TFTP client program on the client PC
  2. Open Command prompt and type in tftp then enter
  3. type the following command:  tftp <Call Manager's IP> get <UPCprofilename>.cnf.xml then enter
  4. The file will be downloaded to C:\users\<userprofile> directory
  5. Move the file to C:\Users\<userprofile>\AppData\Local\Cisco\Unified Communications\Client Services Framework\Config
  6. Now user should be able to log in the Personal Communicator





Prevent users accidentally move the top level folders

All top-level folders are shown in the file server share below. To prevent users from accidentally moving or deleting any of the top-level ...