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Showing posts from April, 2016

User Unable to Log in Cisco Personal Communicator even with the valid credential

Usually the issue can be resolved in manually downloading the user profile from Call Manager.

Enable TFTP client program on the client PCOpen Command prompt and type in tftp then entertype the following command:  tftp <Call Manager's IP> get <UPCprofilename>.cnf.xml then enterThe file will be downloaded to C:\users\<userprofile> directoryMove the file to C:\Users\<userprofile>\AppData\Local\Cisco\Unified Communications\Client Services Framework\ConfigNow user should be able to log in the Personal Communicator